Profile
A seasoned IT professional with a passion for delivering exceptional executive support and white-glove service. Proficient in Microsoft Azure and Google Cloud, with experience in deploying, managing, and maintaining cloud-based services such as Azure Virtual Machines, Azure Storage, Azure Active Directory, Google Compute Engine, and Microsoft 365. An expert in guiding clients on the best practices for utilizing cloud services to enhance their infrastructure and application deployment.
Possessing excellent communication skills, strong team-building abilities, and the ability to excel in fast-paced, deadline-driven environments, making me a valuable asset to any organization seeking top-notch IT support. Flexible and versatile – able to handle multiple tasks with poise and competence. Thrives in deadline-driven environments with excellent team-building skills.
Professional Experience
O365 System Engineer II – Oracle
Location: Valhalla, NY | Duration: March 2023 - Present
- Implemented enterprise-wide security enhancements by enrolling 8,500+ end users in Microsoft Multi-Factor Authentication (MFA), improving organizational security posture.
- Rebuilt and secured Microsoft 365 environment by assisting the client organization in rebuilding their Microsoft 365, Entra ID, and Azure AD tenant for improved resilience and security.
- Optimized access management by redesigning Conditional Access Policies and implementing Microsoft Defender for Cloud Apps to enhance cloud security and compliance.
- Modernized hybrid infrastructure by upgrading legacy Microsoft Exchange and Windows Server infrastructure in a hybrid configuration, ensuring seamless integration with modern environments.
- Strengthened information security by supporting deployment of CrowdStrike across enterprise systems and providing expertise in advanced threat management and response.
- Streamlined SSO integration by configuring SAML Single Sign-On (SSO) for multiple stakeholders and vendors, resolving complex escalations across a multi-regional hospital network.
- Collaborated with Microsoft support regularly to optimize the effectiveness of Microsoft services in an enterprise environment.
- Managed extensive e-mail archiving and journaling across multiple disparate portals.
- Designed PowerShell scripts and automated processes to deliver solutions and deploy software faster.
- Supported the full range of Microsoft products and services including Exchange, Entra ID (Azure), Purview, Microsoft Teams, Azure Arc, Power Platform, and Microsoft 365.
Sr. IT Consultant / Technical Account Manager – Cyberteam
Location: Purchase, NY | Duration: 2022 – January 2023
- Managed and completed IT projects including migrations, 365/Azure implementation, Zoom Phone migration, etc.
- Led successful migrations to Azure, including deployment of Azure Virtual Machines, Azure Storage, and Azure Active Directory.
- Managed and implemented Azure-based solutions to improve clients' infrastructure and application deployment.
- Provided expert-level guidance to clients on best practices for utilizing Azure services to meet their specific business needs.
- Responded to and managed Level 1-3 support requests, resolving over 15,000 incidents, performing server installs, and delivering deliverables on-site.
- Resolved incidents and performed IT engineering tasks at multiple locations, provided BDR support, and offered additional support for C-suite executives and EAs, including on-call white-glove support for the chairman/founder of a prestigious venture capital firm.
- Served as Proofpoint and Exchange administrator for multiple organizations. Utilized PowerShell for scripting and automation.
- Implemented Windows 11 for multiple clients, improved security, managed security audits and compliance, and implemented BitLocker.
- Designed PowerShell scripts and automated processes to deliver solutions and deploy software faster.
IT Executive Support / Field Engineer 3 – Unisys Corporation at Regeneron Pharmaceuticals
Location: Tarrytown, NY and Sleepy Hollow, NY | Duration: 2019 – March 2022
- Managed and provided Level 1-3 support to over 8,000 executives, employees, staff, and contractors worldwide.
- Provided Active Directory enterprise-level support, SCCM, system deployment, reimaging, and asset management.
- Resolved incidents and performed IT engineering tasks at multiple locations (Tarrytown, Sleepy Hollow, NY).
- Handled hardware, software, and network configuration in coordination with global DevOps, Messaging, and Global Operations.
- Acted as a professional liaison between Unisys Corporation and Regeneron Pharmaceuticals in all client interactions.
- Proficiently used ServiceNow, JIRA, and IBM Tririga to resolve tens of thousands of support requests for the Deskside Support Services team.
- Promoted in 2021 to IT Executive Support for Regeneron’s top managing directors, executive assistants, and C-suite executives. Received the Employee Excellence Award in 2021.
Business Owner and Web Developer – Fara Technologies LLC
Location: Westchester County, NY | Duration: 2005 – March 2022
- Highly successful independent contractor with Google, Inc., utilizing AdSense and AdWords marketing strategies.
- Owned and designed an online technical support site with tens of millions of unique visitors and over $250,000 in sales.
- Self-produced training videos to teach Windows client technologies and techniques, garnering over a million views.
- Collaborated directly with Microsoft Corp. in Redmond, WA, and numerous other companies including MaxCDN and Raxco.
- Facilitated crowdsourced creation of 450,000 pages of web content containing IT technical support Q&A.
IT Manager – Seth Kaller, Inc.
Location: White Plains, NY 10601 | Duration: 2008 – 2012
- Provided expertise in the scanning of U.S. historic documents for sale on the web, including platforms like Sotheby’s and Christie’s.
- Designed and implemented the Seth Kaller, Inc. website, resulting in increased sales and receiving a performance bonus.
- Implemented policies for data retention and disaster recovery. Also served in a part-time consulting role.
- Managed all levels of IT requests and day-to-day IT activities. Visit: sethkaller.net
- Managed IT systems and provided end-point security solutions for company employees, adhering to best practices.
- Authored extensive technical documentation and after-action reports for the company. Contracted with them in 2011.
Assistant to the IT Manager – Yonkers Municipal Housing Authority
Location: Yonkers, NY 10710 | Duration: 2008 – 2009
- Managed servers, including DNS, DHCP, TCP/IP, AD, and disaster recovery strategies.
- Installed, repaired, and maintained micro-computers and managed a mid-range network environment.
- Performed network diagnostics, troubleshooting, and reporting to ensure optimal performance.
- Provided technological mastery to every department, system, and employee within the organization.
- Oversaw the deployment of high-speed cable Internet at every public housing office, replacing obsolete DSL in rent offices.
- Designed and implemented remote access solutions for every remote branch office in the City of Yonkers.
- Replaced every desktop computer system manually at each remote branch office.
Event Coordinator / Administrative Assistant – Muscular Dystrophy Association
Location: Hawthorne, NY | Duration: May 2006 – June 2006
- Helped raise participation of local business owners for a fundraising event.
- Organized, prioritized, and distributed information for the event.
- Successfully involved business owners and community leaders in fundraising efforts.